Shipping & Delivery
How long will my order take to arrive?
Estimated delivery time is 4 to 15 days, depending on the product and your destination country. All our products ship directly from our international warehouses so we can offer you the best prices — thanks for your patience, it's worth the wait!
Why does my order take longer than other stores?
Our products ship directly from our suppliers overseas. This lets us cut out the middlemen and offer you much lower prices than traditional stores, but it also means international shipping needs a bit more time than a domestic order. You'll get a tracking number as soon as your order leaves the warehouse so you can follow it every step of the way.
Will I have to pay customs, VAT, or any extra fees when I receive my order?
Not in the EU. For deliveries within the European Union, shipping, VAT and customs costs are already included in the price you see on the website. That's why shipping shows as free at checkout — there's no surprise charge when your package arrives at your door. For countries outside the EU (for example the UK, Switzerland, Norway or the US), local import duties or taxes may apply on delivery.
Why are some products more expensive than on other websites?
You'll notice the final price of some products already includes the full shipping and handling cost, instead of charging it separately at checkout. We prefer to be upfront from the start: the price you see is the final price you pay, with no last-minute surprises at the payment screen.
Can I track my order?
Yes, once your order is processed you'll receive an email with your tracking number. You can also check it anytime from our Track Your Order page.
Payments
What payment methods do you accept?
We accept all major credit and debit cards, along with other secure payment methods available at checkout. All payments are processed securely and encrypted.
Returns & Warranty
Can I return my order if I'm not happy with it?
Yes, check all the details and timeframes in our Refund Policy.
What if my item arrives damaged or defective?
Reach out to us through our Contact page with photos of the product and your order number, and we'll sort it out as quickly as possible.
Contact
How can I get in touch with you?
You can reach us anytime through our Contact page and we'll get back to you as soon as possible.